Landlords often ask us what goes on behind the scenes at The Key Place and so we thought we would share our experiences, and what we have learned from those experiences, with you.
If I had a penny for the number of times that I had rolled my eyes in despair at something a contractor had done, then I’d be a rich man by now (of course that is with the exception of our regular fantastic trades guys and you know who you are!).
We sent Ron the painter to do some work in a property we manage in the borders. The tenant was able to go and stay with friends for the weekend and so it suited her to have the work done then. Ron was happy to oblige, even although it was a weekend, and we explicitly explained that he would need to travel each day to the property or find accommodation as he wouldn’t be able to stay in the property.
On Monday morning there was a phone call from the irate tenant, who said that Ron had spent the weekend in her home, and she felt that her personal space had been violated. On further questioning, we established that a friend of hers had walked past the property over the weekend and had looked in the window. She quite clearly saw 2 deckchairs, a table and some bedding. The tenant also claimed that dishes had been used and washed up but not put away.
Well we spoke to Ron who said that he had taken his wife away for the weekend and that they had both slept in his van. Now if you could see Ron’s van, you would know that is not possible as it is chocka full of painting stuff. No self-respecting partner would agree to sleep in there!
Unfortunately the job was not finished and the tenant refused to have Ron back in her home, and so we had to find a different painter to complete the job .... and we never used Ron again!
Over many years of property letting, we have built up a list of reliable, quality contractors but getting to this point has been difficult and we have parted company with many trades’ guys along the way. There is also the issue of quality versus cost. Landlords often want the cheapest job possible rather than paying a wee bit more for quality. Maybe if Ron had quoted higher, then he could have treated his partner to a nice B&B!
For information on all of The Key Place services, please visit our website, www.thekeyplace.co.uk.